Date: 01/02/2025

Thank you for shopping with provisiondash.com. We hope you are completely satisfied with your purchase. However, if you are not satisfied with your dash camera or any other product you’ve ordered, we offer a Return and Refund policy as described below.

1. Return Eligibility

We offer returns on products under the following conditions:

  • Damaged or Defective Products: If your product is damaged, defective, or does not work as expected, you are eligible for a return or replacement.
  • Wrong Product Received: If we send you the wrong item, you are eligible for a return.
  • Return Period: You must notify us of the issue within 14 days from the date you received your order.

2. Return Process

To return a product, please follow these steps:

  1. Contact Us: Email us at customer@provisiondash.com with your order number, a description of the issue, and any photos (if applicable) showing damage or defect.
  2. Return Authorization: Once we verify your request, we will provide you with instructions on how to return the product, including any shipping labels (if applicable).
  3. Return the Product: Send the product back to us within 14 days of receiving the return instructions.
  4. Inspection: After we receive the returned product, we will inspect it to verify the issue.

3. Refunds

We offer refunds only under the following circumstances:

  • The product was damaged or defective upon arrival.
  • We sent you the wrong product.

Refund Process:

  • Approval: After inspecting the returned product, if it meets our return criteria, we will issue a full refund.
  • Refund Method: Refunds will be processed to the original payment method (if applicable).
  • Processing Time: Please allow 5-7 business days for the refund to be processed after we’ve confirmed the return and its eligibility.

4. Non-Returnable Items

We do not accept returns for the following items:

  • Items not purchased from our website: Any product purchased outside of provisiondash.com is not eligible for return or refund.
  • Used or opened items: Products that have been opened or used (unless defective) cannot be returned.

5. Shipping Costs

  • Return Shipping: You will be responsible for paying for return shipping unless the product was damaged, defective, or the wrong item was sent. In those cases, we will provide a prepaid return label.
  • Original Shipping Fees: Shipping fees paid for the initial order are non-refundable.

6. Exchanges

Currently, we do not offer direct exchanges. If you wish to exchange a product, please follow the standard return process and place a new order for the desired item.

7. Contact Us

If you have any questions or concerns about our Refund and Returns Policy, please contact us at: